Privacy Policy

Last updated: 30/09/24

This Privacy Policy describes how Lutia ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our website located at lutia.ai ("Site") and our services accessed through the Site ("Services"). By accessing or using our Site and Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our Site and Services.

Information you provide directly to us:

• Account Information: When you create an account, you provide us with personal information, such as your name, email address, and password.
• Content: You may provide us with information when you use our Services, such as data you upload or input.
• Communications: If you contact us directly, we may keep a record of that correspondence.

Information collected automatically:

• Log data: Like most websites, we automatically collect certain information when you visit our Site, such as your IP address, browser type, operating system, referring/exit pages, and date/time stamps.
• Usage data: We may collect data about how you interact with our Site and Services, such as the features you use, the pages you visit, and the links you click.
• Device data: We may collect information about the devices you use to access our Site and Services, such as the device type, operating system, and unique device identifiers.

Information from third-party services:

• Google OAuth: We use Google OAuth for account creation and login. When you choose to connect your Google account, we receive your basic profile information, such as your name, email address, and profile picture. You can control the information you share with us through your Google account settings.

2. How We Use Your Information

We use the information we collect to:

• Provide and operate our Services: To provide and maintain our Site and Services, personalize your experience, process your requests and transactions, and fulfill our contractual obligations.
• Improve and develop our Services: To analyze trends, administer the Site, track users’ movements around the Site, and gather demographic information to improve our Site and Services.
• Communicate with you: To send you information about your account, respond to your inquiries, and provide customer support.
• Marketing and advertising: To send you promotional materials about our Services (if you have opted in to receive such communications). You can opt-out of receiving these communications at any time.
• Legal compliance: To comply with applicable laws and regulations, enforce our Terms of Service, and protect the rights, privacy, safety, and property of ourselves and others.

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

• Service providers: We may share your information with third-party service providers who assist us in providing and improving our Services, such as hosting providers, analytics providers, and customer support providers. These service providers are obligated to protect your information and are only permitted to use your information as instructed by us.
• Legal obligation: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, act in urgent circumstances to protect the personal safety of users of the Services, or protect against legal liability.
• Business transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

4. Your Privacy Choices

You have the following choices regarding your personal information:

• Account information: You can update or correct your account information by logging into your account settings.
• Marketing communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in any marketing email we send you.
• Cookies: Most web browsers are set to accept cookies by default. However, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.